Upcoming Courses
Leadership and Management Training Courses
Build commercial profitability through better leadership and more effective decision making.
You can grow flexible and adaptable managers with the confidence to build your business, through powerful learner-centred training. Give your leaders and managers the skills to achieve their targets as well as manage their team effectively and compassionately.
We can even award ILM qualifications at Levels 3 and 4 if you want to evidence their development. So, what are you waiting for? Check out the ideas below, click on Upcoming Courses or talk to us about a tailored programme.
Browse our Leadership and Management Training Courses:
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Communication Skills for Managers Training
Transform your managers’ effectiveness with communication skills that inspire, engage, and drive results. This intensive 4-session programme equips managers with the confidence and techniques to build stronger relationships, influence with impact, and create high-performing teams through powerful communication.
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Managing Difficult Customers Training
Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively, and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with simple techniques that make a difference to relationships straight away.
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Cultural Awareness Training for Managers
With a truly international and multi-cultural workforce, many companies find the blending of teams from different nationalities a challenge. Essential communication techniques in this course will help managers identify and manage cultural differences with ease.
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Team Leader Training
Bridge their management training gap with this essential programme for new team leaders. With over 80% of UK managers receiving little or no formal training, this course takes the growing pains out of that crucial first management role, building confidence and competence from day one.effectively.
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Strategic Planning Training
Transform strategic planning from a daunting task into a manageable, systematic process. This comprehensive programme provides the tips, techniques, and templates needed to write and implement effective 1, 3, or 5-year plans that drive real results for teams, departments, or entire organisations.
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Finance for Non-Finance Managers Training
Transform your managers from finance-phobic to financially confident with this practical programme that demystifies business finance. Our expert trainers make financial concepts accessible and relevant, giving managers the knowledge and tools to contribute meaningfully to financial discussions and budget management.
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Performance Management Training
Improve individual and team performance and morale with simple tools and techniques for managers to try tomorrow.
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Practical Leadership Training
Today’s manager needs to be equipped with key leadership skills to enable them to take their teams forward to embrace emerging, as well as future, challenges. This course is perfect for those who have nailed down key management techniques and are looking to level up their leadership skills.
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Practical Management Training
Equip current and aspiring managers with the essential practical skills they need to lead teams with confidence and effectiveness. Delivered by experienced managers who understand real-world challenges, this comprehensive programme covers everything from communication and delegation to performance management and time mastery.
ILM Certified Training
The ILM is the UK’s leading provider of specialist leadership qualifications with over 70,000 being awarded every year. Nine out of ten ILM course learners recommend their qualifications and say that they are able to immediately apply the skills they learned in their day-to-day job.
We deliver bespoke ILM programmes at Level 3 and Level 4, helping practicing and new team leaders and managers to fully embrace their management role, lead people through organisational change, budget cuts and other pressures. Talk to us now about a customised ILM course, or how your staff can achieve qualifications during their training.
ILM qualifications
- ILM Level 3 Award, Certificate or Diploma in Leadership and Management
- ILM Level 4 Award, Certificate or Diploma in Leadership and Management
Live online
Sterling’s live online courses bring expert-led learning straight to your screen. Your staff join interactive, real-time sessions with experienced trainers, ask questions in the moment and collaborate with other professionals. It’s engaging, practical training that delivers immediate impact and keeps them connected, focused and ahead of the curve.
Face-to-face
Working face-to-face with your staff builds teams and buy-in. We love getting into the physical training room, where it’s a great place to be creative and experiential. This method is particularly useful when driving cultural change. We are the voice of your organisation, underpinning your aims and values and helping your teams to find practical ways to work more closely, communicate better and achieve your objectives.
Leadership training courses
Businesses need leaders. They need individuals who can unify people behind a vision and forge a path to get there. Some people are born with these skills, others develop them through learning and experience. One thing’s for certain though – we never reach our full leadership potential without proper guidance, practice and hard work. At Sterling Training, our leadership training courses will give you everything you need to be capable of influencing, motivating and inspiring people. Just promise to use your powers for good
Management training courses
Being a great manager means spinning a lot of plates. A LOT OF PLATES. Alongside the day-to-day responsibilities of our own job, we also need to manage our team, stakeholders, budgets, partners and suppliers. It’s no mean feat. To do this successfully, we need exceptional organisational and interpersonal skills, as well as knowledge on topics we may not have experience in, like HR or finance. Luckily, Sterling Training has management training courses covering all these bases. If you’re ready to take management skills to the next level, get in touch or book places on one of our Upcoming Courses.
What is the difference between leadership and management?
The terms leadership and management are often used interchangeably. It’s understandable considering leaders and managers can play very similar roles, however there are some distinct differences that are important to bear in mind. A manager takes responsibility for the organisation of people, processes or things. A leader influences, motivates and inspires people. One is functional and one is emotional. The two are not the same, nor are they mutually exclusive. You can be a great leader, you can be a great manager or you can be both.
Meet the Leadership and Management trainers
Our leadership and management training is led by a team of highly experienced and pragmatic business leaders who take joy from helping managers at all levels to learn in a practical and dynamic way.
Together, they offer a formidable team of guides and facilitators to help your managers to navigate the challenges in their roles.
Learn more about each of our trainers below.
Jono Oswin
Jono has 25 years’ experience in the communications industry and prides himself on his ability to connect with delegates in a way that makes his sessions personal and relevant. He has an honest and challenging approach which encourages open dialogue and participation and works with participants at all levels from graduates to junior and middle management and senior execs. Jono’s accreditations include Roffey Park Facilitation Skills, Stephen Covey’s Seven Habits of Highly Effective People, and he is an NLP Practitioner.
Vicky Taylor
Vicky started her career working in Financial Services, using her experience gained from working around the world with PricewaterhouseCoopers, to design and deliver effective training programmess to help non-financial managers understand the basics of finance. In our typical learner-centred style, Vicky injects lots of relevant practical experience within her training sessions. She is an accredited trainer for both the Strength Deployment Inventory and the Seven Habits of Highly Effective People.
Helen Price-Evans
Helen is an experienced, people-orientated HR professional who works at both a strategic and operational level. Lively, dynamic and exciting, Helen is very creative in the training room and ensures much of the learning is experiential and entertaining. She has a Post-Graduate Diploma in Human Resource Management and is a Certified Master Practitioner NLP.
Richard Morgan
Richard worked as a Global Derivatives Trader and European M&A Sales Trader for two of Europe’s leading investment banks before starting two businesses, and taking them from start up to sale to a venture capital company. He is passionate about developing managers and business owners’ skills and confidence and loves to use his real life experience in applying the theory to real people and businesses.
Emma Lacey
MD of Sterling, Emma started her career in retail and customer service which led to a variety of senior leadership and marketing roles in both the private and public sector. An enthusiastic, imaginative and outgoing trainer, Emma enjoys giving practical tools to help managers and leaders at all levels to get the very best from themselves and their staff.
Lynn Mead
Lynn is a Chartered Public Finance Accountant (CIPFA) with over 33 years of experience in the public sector. She worked within the finance environment for 10 years, before moving into financial and management consultancy and project management roles.
Lynn is a trainer full of energy and enthusiasm and prides herself in bringing clarity and focus to finance and accounting topics as well as project management, problem solving and decision making.
Richenda Askew
With her extensive experience working in many different countries, Richenda has a rich background in communication and culture. She is an excellent coach and facilitator for leadership groups and her expertise in communication skills really enhances managers’ cross-cultural effectiveness.
Mary Tillson-Wharton
Mary, an expert in all aspects of behavioural intelligence, designs and delivers leadership and customer service programmes that span the UK, Europe, and the Middle East. Mary is passionate, as we all are, about delivering tangible business results, and taking the learning beyond the classroom. She is a very engaging and challenging facilitator who is able to bring a wealth of business experience into the classroom, and able to make the “theory” real and practical for the delegates.
Customer Feedback
“This course equipped the group with catchy management tips that are short and memorable, allowing for more effective conversations with our individual teams.”
Sana Khan – Pentax UK
People and Performance Management
Learner
“Be ready to be inspired and injected with huge amounts of enthusiasm and first class knowledge which you will apply to your working life daily”
Naomi Hopkins – tmgroup
Future Leaders Course
Commercial
“I would tell others considering this course that it is well worth spending your time doing this and I’d definitely recommend. You’ll learn a lot about yourself and have great fun in the process.”
Sophie Toon – SOCOTEC
Team Leaders Course
Learner
“There was no death by PowerPoint, just intelligent, well-led discussions around topics that were tailored to what the group were all mutually looking to improve on.’’
Jack Manley – Freestyle Digital
The Practical Manager Course
Learner
“A brilliant course, full of management insights and delivered in a very engaging way. Just knowing the right approach in situations has been helpful. Also knowing of various techniques to use for communications will be handy.”
Moses Njenga – TGW UK LTD
How We Lead People
Learner
“The sessions were all exactly what I needed, Emma’s knowledge and delivery was second to none, it’s also a huge benefit having people from other companies outside of my industry in the group, as you can view the ideas from a wide range of perspectives.”
Phil Smith – Coadjute
The Practical Manager Course
Learner
“I would say this course is worth your time even if you are currently very effective and think you know it all. It is valuable even as an exercise to challenge your existing biases and you are certain to take away something from each session.”
Mike Crocker – tmgroup
The Practical Manager Course
Learner
“Do it! It doesn’t matter if you’ve been in management for 2 years or 20 years, or indeed you’ve never managed, I guarantee you will learn something from this course that will empower you to become a far more effective and efficient employee.”
Rob Dawkins – RACPD
The Practical Manager Course
Learner
“If you are passionate about your people, you need Sterling Training in your life. Gone are the days of “Death by Powerpoint” This company is professional but personal. It puts people at the front and centre of learning.”
Kerry Woods – tmgroup
Future Leaders Course
Learner
“If you get the opportunity to go on this course, then do not hesitate. It does not just help you in the workplace but also in general life as well. It is one of the few courses I have enjoyed rather than endured.”
Steve Clayson – SOCOTEC
Team Leaders Course
Learner
“The course has helped me develop a greater understanding on others viewpoints and styles, becoming more effective and productive towards my team.”
Joe Miles – Barret-Smith Brown
ILM Diploma in Leadership and Management
Learner
“I was very happy with the course and will definitely recommend Sterling. Emma was very inspiring.”
Jorgen Baisgärd – Nagra Kudelski
The Practical Manager Course
Learner
“Friendly atmosphere, no pressure or put on the spot. Bite sized chunked learning… Worth doing”
Dale Sutton – SOCOTEC
Understanding Finance
Learner
“I feel the course has the potential to develop you as a human being and not just in a working role.”
Adam Bridges – SOCOTEC UK
Team Leader Course
Learner
“Game changer. Do not hesitate to enrol.”
Caroline Griffin – Nagra Kudelski
The Practical Manager Course
Learner
“The course reminded me of the privilege of management and to make more time to do this most important part of my job as a priority. Performance management and being more structured is another important area I learned about and will be following up on.”
Michele Clark – TGW UK LTD
The Practical Manager Course
Learner
“The course reminded me of the privilege of management and to make more time to do this most important part of my job as a priority. Performance management and being more structured is another important area I learned about and will be following up on.”
Richard Roche – Pentax Medical
Managing Director
Learner
“Setting effective objectives was one that I implemented straight away in my work. Also giving and receiving feedback…definitely worth it. The techniques and processes learned will help when managing a team and leading people.… a brilliant course, full of management insights and delivered in a very engaging way.”
Samuel Baxter – TGW UK LTD
How We Lead People
Learner
Frequently Asked Questions
How do you teach leadership and management skills?
All of our training is learner-centred. That means it’s highly experiential, and yes, that often involves role play. Talking about using a technique and actually using the technique give two very different results. We focus on giving our participants real, practical skills on how to lead and manage effectively. Our trainers set up a safe environment then take a facilitative approach and teach theory only where and when it’s most useful.
What are the benefits of training my managers?
Managing people and building teams effectively is one of the toughest parts of the job and many managers are self-taught, relying on their role models and guidance from the HR department, if they have one. So, empower your managers with the skills and confidence to build, performance manage and develop their teams themselves.
Why is training my managers important?
As the old saying goes ‘people don’t leave jobs, they leave managers’. Recruiting, developing and retaining staff is an expensive business. By training your managers you will save on recruitment costs, maintain a healthy retention ratio, save money and be more profitable.
Who would benefit from attending leadership and management training?
None of us is the finished article, so we have courses for all levels . Give your team leaders the essentials, prepare potential managers for their next role or train senior execs to drive strategy and creative thinking – all parts of the business will benefit.
Should we choose a public / open course or a customised course?
Our public courses are very popular and helpful if you have aspiring, new or experienced managers who need to sharpen their skills. They will learn by hearing opinions and experiences from other participants from different companies, all of which helps in the development process. If you have groups of managers that need to be developed, it is often more cost and time-effective to have them working together on projects and topics of importance across the business in a more customised programme. Tell us what you’re trying to achieve and we’ll advise.
Why is training my staff important?
Recruiting and developing staff is an expensive business. A comprehensive learning and development programme will build employee engagement and help you retain staff. Training key staff to develop their peers will help them build confidence and share their skills and knowledge to ensure continuity as well as reduce expensive outsourcing costs.
Need some advice?
Then we’d love to help. Pop your details into our contact form and we’ll be in touch.
Business training courses in Southampton
We deliver our business training courses from our Southampton office, providing in-person sessions for companies across Hampshire and the South. Whether you’re looking for on-site team development, live online workshops or bespoke training at your workplace wherever that is, we will make it easy for you to up-skill your staff.
Get in touch to discuss a training solution that suits your team.