Upcoming Courses
Communication Skills for Managers Training
Transform your managers’ effectiveness with communication skills that inspire, engage, and drive results. This intensive 4-session programme equips managers with the confidence and techniques to build stronger relationships, influence with impact, and create high-performing teams through powerful communication.
£425+VAT per person
Intermediate
Benefits
What they’ll be able to do after this course:
Master the Communication Process: Navigate communication breakdowns with confidence, identifying barriers and implementing proven strategies to ensure their message lands every time
Unlock Communication Styles: Discover their unique communication style and learn to adapt it strategically, creating deeper rapport and more productive conversations with every team member
Influence Through Adaptation: Transform leadership impact by flexing communication approach to connect authentically with different personality types and working styles
Communicate with Assertive Confidence: Build respect and drive results using the proven 3-step assertiveness technique, ensuring they’re heard without being aggressive
Elevate Listening and Questioning Skills: Become the manager people want to talk to by mastering active listening and strategic questioning techniques that unlock insights and build trust
What they will learn
Course content includes:
- The communication process and proven strategies for when it breaks down
- Building and maintaining trust as a foundation for all interactions
- Practical skills in voice, body language, and spatial awareness for maximum impact
- Understanding and leveraging personal impact in leadership situations
- The four communication styles: strengths, weaknesses, and how to work with each
- Advanced rapport-building techniques that create instant connection
- Adapting communication across generations
- Practical tools for adapting your style to influence
- The 3-step assertiveness technique for confident, respectful communication
- Communicating effectively in meetings
- Strategic questioning techniques and their specific applications
- Active listening skills that make people feel truly heard and valued
Course Details
- 4 weeks, 1 x 3-hour live online session a week
- £425+VAT per person
Client Feedback
“The course has a lot of interesting content and really makes you consider how you approach everyday interactions.”
Daniel Jones – NAGRA KUDELSKI
Learner
“It’s a very effective course regarding techniques to develop your communication skills. If you’re face to face with customers or new to a sales role it will help provide an insight in how to deal with different personalities and how you can change your approach depending on the situation.”
Jamal Kherry – Dexion
Learner
“I loved the way the training was conducted and thought our trainer was great. I think what I enjoyed most was the discussions around assertiveness and the psychology behind our behaviours.”
Leah McGarvey, Lewis Brownlee
Learner
“The course definitely makes you think about your existing communication skills and how to improve them.”
Peter Lewis – NAGRA KUDELSKI
Learner
“Great course, go in with an open mind even if, like me, you have had these sorts of courses before. Always something to learn!”
John Scott – Dexion
Learner
“It is a useful and lovely course which can improve your communication skills.”
Tong Zhu – NAGRA KUDELSKI
Learner
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Live online
Sterling’s live online courses bring expert-led learning straight to your screen. Your staff join interactive, real-time sessions with experienced trainers, ask questions in the moment and collaborate with other professionals. It’s engaging, practical training that delivers immediate impact and keeps them connected, focused and ahead of the curve.
Face-to-face
Working face-to-face with your staff builds teams and buy-in. We love getting into the physical training room, where it’s a great place to be creative and experiential. This method is particularly useful when driving cultural change. We are the voice of your organisation, underpinning your aims and values and helping your teams to find practical ways to work more closely, communicate better and achieve your objectives.