Intercultural Competence Training Courses

Whether you have international clients or a diverse team, working effectively with different cultures takes a special skillset.

Culture is not just nationality. In fact it can include 15-20 different factors including age, gender, work and life experience as well as personality types and communication styles

Our intercultural competence training courses give your managers and teams the tools to build relationships with colleagues and clients alike, ensuring your organisation makes the most of the opportunities this diversity brings.

Check out our customers’ current favourites below, click on Upcoming Courses or talk to us about a tailored programme.

Sterling Training provides professional intercultural training courses.
Sterling Training offers exceptional intercultural training courses.

Intercultural Competence Training Courses

Here’s a flavour of our most recent bespoke courses – a six-course tasting menu, if you will:

Equality, Diversity and Inclusion (EDI)

Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle.

  • Key legislation for EDI and the workplace
  • The consequences of getting EDI wrong
  • What you say or do and how it can be interpreted
  • Direct/indirect discrimination, harassment and victimisation
  • Conscious and unconscious bias
  • Being an ‘active bystander’.
  • Culture and EDI
  • Tackling unacceptable behaviour and difficult situations.
  • Practical strategies and action plans

Equality, Diversity and Inclusion (EDI)

Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle.

  • Key legislation for EDI and the workplace
  • The consequences of getting EDI wrong
  • What you say or do and how it can be interpreted
  • Direct/indirect discrimination, harassment and victimisation
  • Conscious and unconscious bias
  • Being an ‘active bystander’.
  • Culture and EDI
  • Tackling unacceptable behaviour and difficult situations.
  • Practical strategies and action plans

Working in Multi-Cultural Teams

Build successful and effective multi-cultural teams with our practical, bespoke training courses. Help team members to embrace and harness the skills and abilities their different ages, nationalities, generations and life experiences bring. Courses include:

  • Knowing your team
  • Communication styles
  • Communicative competency in multi-cultural teams
  • Cultural intelligence – understanding our strengths
  • A global mindset
  • Breaking down barriers for better team working
  • Experiential learning – a session in a second language
  • Team dynamics

Working in Multi-Cultural Teams

Build successful and effective multi-cultural teams with our practical, bespoke training courses. Help team members to embrace and harness the skills and abilities their different ages, nationalities, generations and life experiences bring. Courses include:

  • Knowing your team
  • Communication styles
  • Communicative competency in multi-cultural teams
  • Cultural intelligence – understanding our strengths
  • A global mindset
  • Breaking down barriers for better team working
  • Experiential learning – a session in a second language
  • Team dynamics

Managing a Global Team

Our teams are increasingly built from colleagues from around the world, each of whom has their own unique culture and communication style. We can help you embrace, enjoy and harness the diversity in teams for incredible outcomes! This course includes:

  • The impact on the team of language and cultural differences
  • Communication techniques for an effective global team
  • The importance of clarity and commitment
  • The difference in planning and scheduling across cultures
  • Different perceptions of power and leadership
  • Leveraging the diversity in your team

Managing a Global Team

Our teams are increasingly built from colleagues from around the world, each of whom has their own unique culture and communication style. We can help you embrace, enjoy and harness the diversity in teams for incredible outcomes! This course includes:

  • The impact on the team of language and cultural differences
  • Communication techniques for an effective global team
  • The importance of clarity and commitment
  • The difference in planning and scheduling across cultures
  • Different perceptions of power and leadership
  • Leveraging the diversity in your team

Cultural Awareness in Training

Our organisations are increasingly diverse and a cultural mix in training brings a fantastic variety of learning styles and sometimes barriers, too. Help managers and trainers understand the impact of different cultures and nationalities in the training room and make simple adjustments to ensure training is effective for all.

  • Who are you training?
  • Culture and its impact on learning
  • Breaking down cultural learning barriers
  • Intercultural communication
  • Cultural competency and its importance in the training room
  • Training techniques for the diverse classroom
  • Effective questioning and concept checking
  • Having a global mindset

Cultural Awareness in Training

Our organisations are increasingly diverse and a cultural mix in training brings a fantastic variety of learning styles and sometimes barriers, too. Help managers and trainers understand the impact of different cultures and nationalities in the training room and make simple adjustments to ensure training is effective for all.

  • Who are you training?
  • Culture and its impact on learning
  • Breaking down cultural learning barriers
  • Intercultural communication
  • Cultural competency and its importance in the training room
  • Training techniques for the diverse classroom
  • Effective questioning and concept checking
  • Having a global mindset

International Presentation Skills

Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include:

  • Presenter self-awareness
  • Essential cultural etiquette
  • Powerful PowerPoint strategies for second-language speakers
  • Linguistic mindfulness
  • A new understanding of ‘less is more’

International Presentation Skills

Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include:

  • Presenter self-awareness
  • Essential cultural etiquette
  • Powerful PowerPoint strategies for second-language speakers
  • Linguistic mindfulness
  • A new understanding of ‘less is more’

Training International Learners & Trainees

Give your staff market-leading delivery skills and intercultural communication techniques with our unique course. TILT has been delivered to military and commercial clients and is seen as best-practice for those training internationally. The course includes:

  • Trainer self-awareness
  • Breaking down language and learning barriers
  • Training techniques for the international classroom
  • Effective questioning and concept checking
  • Feedback techniques for international learners
  • Working with interpreters
  • Experiential learning – a session in a second language
  • Cultural awareness

Training International Learners & Trainees

Give your staff market-leading delivery skills and intercultural communication techniques with our unique course. TILT has been delivered to military and commercial clients and is seen as best-practice for those training internationally. The course includes:

  • Trainer self-awareness
  • Breaking down language and learning barriers
  • Training techniques for the international classroom
  • Effective questioning and concept checking
  • Feedback techniques for international learners
  • Working with interpreters
  • Experiential learning – a session in a second language
  • Cultural awareness

Live online

Live online is ‘on-air’ training where real trainers work with remote delegates. It’s highly interactive – participants work in groups and pairs, view slides and video, use whiteboards, and talk to fellow delegates and the trainer, just like in a real training room. We just use Zoom instead!

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Face-to-face

Excellent for relationship-building and very practical sessions, working face-to-face with your staff builds teams and buy-in, especially for those who are tech-nervous. We love getting into the physical training room and whilst it relies on participants being able to travel to and meet in a convenient place, its a great place to be creative and experiential.

Book training or ask for advice

Whether you're booking training for yourself or on behalf of an employee or team, we’d love to have a chat with you. Call us or fill out our contact form to book training or talk through your challenges and ideas – we’re here to help!

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