Intercultural Competence Training Courses

Whether you have international clients or a diverse team, working effectively with different cultures takes a special skillset.

Culture is not just nationality. In fact it can include 15-20 different factors including age, gender, work and life experience as well as personality types and communication styles

Our intercultural competence training courses give your managers and teams the tools to build relationships with colleagues and clients alike, ensuring your organisation makes the most of the opportunities this diversity brings.

Check out our customers’ current favourites below, click on Upcoming Courses or talk to us about a tailored programme.

Sterling Training provides professional intercultural training courses.
Sterling Training offers exceptional intercultural training courses.

Intercultural Competence Training Courses

Here’s a flavour of our most recent bespoke courses – a six-course tasting menu, if you will:

Equality, Diversity and Inclusion (EDI)

Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle.

  • Key legislation for EDI and the workplace
  • The consequences of getting EDI wrong
  • What you say or do and how it can be interpreted
  • Direct/indirect discrimination, harassment and victimisation
  • Conscious and unconscious bias
  • Being an ‘active bystander’.
  • Culture and EDI
  • Tackling unacceptable behaviour and difficult situations.
  • Practical strategies and action plans

Equality, Diversity and Inclusion (EDI)

Support culture change by giving line managers the skills to look at practices within their areas, role model appropriately and address unacceptable behaviours. Our dynamic, assertive trainer for EDI has a very practical approach, with plenty of real-life examples to help participants view the subject from a new angle.

  • Key legislation for EDI and the workplace
  • The consequences of getting EDI wrong
  • What you say or do and how it can be interpreted
  • Direct/indirect discrimination, harassment and victimisation
  • Conscious and unconscious bias
  • Being an ‘active bystander’.
  • Culture and EDI
  • Tackling unacceptable behaviour and difficult situations.
  • Practical strategies and action plans

Working in Multi-Cultural Teams

Build successful and effective multi-cultural teams with our practical, bespoke training courses. Help team members to embrace and harness the skills and abilities their different ages, nationalities, generations and life experiences bring. Courses include:

  • Knowing your team
  • Communication styles
  • Communicative competency in multi-cultural teams
  • Cultural intelligence – understanding our strengths
  • A global mindset
  • Breaking down barriers for better team working
  • Experiential learning – a session in a second language
  • Team dynamics

Working in Multi-Cultural Teams

Build successful and effective multi-cultural teams with our practical, bespoke training courses. Help team members to embrace and harness the skills and abilities their different ages, nationalities, generations and life experiences bring. Courses include:

  • Knowing your team
  • Communication styles
  • Communicative competency in multi-cultural teams
  • Cultural intelligence – understanding our strengths
  • A global mindset
  • Breaking down barriers for better team working
  • Experiential learning – a session in a second language
  • Team dynamics

Managing a Global Team

Our teams are increasingly built from colleagues from around the world, each of whom has their own unique culture and communication style. We can help you embrace, enjoy and harness the diversity in teams for incredible outcomes! This course includes:

  • The impact on the team of language and cultural differences
  • Communication techniques for an effective global team
  • The importance of clarity and commitment
  • The difference in planning and scheduling across cultures
  • Different perceptions of power and leadership
  • Leveraging the diversity in your team

Managing a Global Team

Our teams are increasingly built from colleagues from around the world, each of whom has their own unique culture and communication style. We can help you embrace, enjoy and harness the diversity in teams for incredible outcomes! This course includes:

  • The impact on the team of language and cultural differences
  • Communication techniques for an effective global team
  • The importance of clarity and commitment
  • The difference in planning and scheduling across cultures
  • Different perceptions of power and leadership
  • Leveraging the diversity in your team

Cultural Awareness in Training

Our organisations are increasingly diverse and a cultural mix in training brings a fantastic variety of learning styles and sometimes barriers, too. Help managers and trainers understand the impact of different cultures and nationalities in the training room and make simple adjustments to ensure training is effective for all.

  • Who are you training?
  • Culture and its impact on learning
  • Breaking down cultural learning barriers
  • Intercultural communication
  • Cultural competency and its importance in the training room
  • Training techniques for the diverse classroom
  • Effective questioning and concept checking
  • Having a global mindset

Cultural Awareness in Training

Our organisations are increasingly diverse and a cultural mix in training brings a fantastic variety of learning styles and sometimes barriers, too. Help managers and trainers understand the impact of different cultures and nationalities in the training room and make simple adjustments to ensure training is effective for all.

  • Who are you training?
  • Culture and its impact on learning
  • Breaking down cultural learning barriers
  • Intercultural communication
  • Cultural competency and its importance in the training room
  • Training techniques for the diverse classroom
  • Effective questioning and concept checking
  • Having a global mindset

International Presentation Skills

Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include:

  • Presenter self-awareness
  • Essential cultural etiquette
  • Powerful PowerPoint strategies for second-language speakers
  • Linguistic mindfulness
  • A new understanding of ‘less is more’

International Presentation Skills

Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include:

  • Presenter self-awareness
  • Essential cultural etiquette
  • Powerful PowerPoint strategies for second-language speakers
  • Linguistic mindfulness
  • A new understanding of ‘less is more’

Training International Learners & Trainees

Give your staff market-leading delivery skills and intercultural communication techniques with our unique course. TILT has been delivered to military and commercial clients and is seen as best-practice for those training internationally. The course includes:

  • Trainer self-awareness
  • Breaking down language and learning barriers
  • Training techniques for the international classroom
  • Effective questioning and concept checking
  • Feedback techniques for international learners
  • Working with interpreters
  • Experiential learning – a session in a second language
  • Cultural awareness

Training International Learners & Trainees

Give your staff market-leading delivery skills and intercultural communication techniques with our unique course. TILT has been delivered to military and commercial clients and is seen as best-practice for those training internationally. The course includes:

  • Trainer self-awareness
  • Breaking down language and learning barriers
  • Training techniques for the international classroom
  • Effective questioning and concept checking
  • Feedback techniques for international learners
  • Working with interpreters
  • Experiential learning – a session in a second language
  • Cultural awareness

Live online

Live online is ‘on-air’ training where real trainers work with remote delegates. It’s highly interactive – participants work in groups and pairs, view slides and video, use whiteboards, and talk to fellow delegates and the trainer, just like in a real training room. We just use Zoom instead!

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Face-to-face

Excellent for relationship-building and very practical sessions, working face-to-face with your staff builds teams and buy-in, especially for those who are tech-nervous. We love getting into the physical training room and whilst it relies on participants being able to travel to and meet in a convenient place, its a great place to be creative and experiential.

Meet the Intercultural Trainers

Our intercultural competence training is led by a distinguished team of experts.

Richenda Askew, with her extensive experience across ten countries, brings a rich background in Speech & Language Therapy, HR, and English Language Teaching, she is also a Neurolanguage Coach and Global DISC profiler. She excels in training teachers and military instructors worldwide, enhancing their cross-cultural effectiveness in the classroom.

Mary Tillson-Wharton, an authority in behavioural intelligence, has partnered with global giants like HSBC and Toyota, designing and delivering leadership and customer service programmes that span the UK, Europe, and the Middle East.

Mike Shepherd, with over 25 years in international training and cross-cultural communication, specialises in cultural awareness for groups of military personnel who are being deployed overseas or delivering training to mixed-nationality groups in the UK.

Together, they offer a comprehensive, global perspective, ensuring our training is both insightful and impactful.

Customer Feedback

"It was fantastic. The time flew by quicker than I had anticipated. I would recommend all managers do the course. As the designer who tidies up presentations for presenters in the business, it would be very useful to have everyone on the same page. The course is eye opening and well worth the time investment."

Tina Grobler - SOCOTEC UK

Presentation Skills Excellence

"Highly recommended to broaden your knowledge of teaching skills and how to communicate effectively with people of other languages."

LCpl Ben Barnard - 33 Engineers Regiment - British Army

TILT - Training International Learners and Trainees Learner

"This intensive course is fun, enjoyable and insightful by the trainer, Richenda. Her tactful and warm approach enables you to get on board with the training and think about new methods that you can apply to your role."

Joel Holt - Merchant Navy Welfare Board

Kickstart into Training Learner

"I have come away from the course feeling inspired and confident in myself and the way I communicate. There were so many gems of information I can bring into my role. It will benefit me in my role as a trainer and leader."

Darren Makin - SOCOTEC UK

Effective Communication Learner

"This course equipped the group with catchy management tips that are short and memorable, allowing for more effective conversations with our individual teams."

Sana Khan - Pentax UK

People and Performance Management Learner

"This class was one of the best I have ever attended with respect to teaching. Very interactive, giving us a better understanding of different cultures, with teaching techniques to make our classroom effective and efficient"

Ali Raza - British Army

TILT - Training International Learners and Trainees Learner

"It's definitely worth doing, an eye opener for sure. Opens the mind and teaches methods & ways of thinking I never knew before."

Matt Turley - Pentax Medical

Customer Experience Course Learner

"The excellent combination of skills training and personal development really unlocked a new level for me. Giving me the skills and confidence to land complex messages as a presenter. They showed me the difference between the mediocre and the truly, well... Sterling!"

Audun Arly Lund - SOCOTEC

Presentation Skills 101 Learner

"I can already see it was better deployed than other previous trainings, thanks to the consistency between the training and business needs. The team still reflects strategically better than previously and communicates better and more often."

Richard Roche - Pentax Medical

Managing Director Commercial

"This course will be essential if teaching international learners. It will help you refine your technique and also give valuable insight into different customs"

Sgt Barry Smith - British Army Instructor

Training International Learners and Trainees (TILT) Learner

"You might at first glance look at the course as one of those really dry and boring ones that you are only going on because you have to. In reality the course content and delivery made for a really great and interactive training session."

Jamie Frost - TGW Logistics

Equality, Diversity and Inclusion Training Course Learner

"Be ready to be inspired and injected with huge amounts of enthusiasm and first class knowledge which you will apply to your working life daily"

Naomi Hopkins - tmgroup

Future Leaders Course Learner

"The team are very experienced and forward leaning. They are always prepared to go the extra mile to serve our students and get the best out of them. Our students frequently say TILT was one of the most useful aspects of their training programme."

Maj Chris Hambly - British Army

Training International Learners and Trainees Commercial

"I would tell others considering this course that it is well worth spending your time doing this and I’d definitely recommend. You’ll learn a lot about yourself and have great fun in the process."

Sophie Toon - SOCOTEC

Team Leaders Course Learner

"There was no death by PowerPoint, just intelligent, well-led discussions around topics that were tailored to what the group were all mutually looking to improve on.’’

Jack Manley - Freestyle Digital

Planning and Prioritising Course Learner

"Emma and her team are my go-to for all our training needs. If they don’t have courses available, they will tailor a course to suit us. They challenge delegates to learn and practice the behaviours and skills they teach.

Lydia Watson - Nagra Kudelski

Human Resources Business Partner Commercial

“I would highly recommend this course. It is very informative, and it challenges your ideas and preconceptions about training international learners. Even the most experienced trainer will learn a lot on this course.”

Richard Clewer - Rockwell Collins

Training International Learners and Trainees (TILT) Learner

"This Sales Training will give you tools you hadn't realised you even needed, to give you the edge when competing in a sales landscape. It changes your mindset for the better."

Michelle Gwynne - SOCOTEC UK

Sales Training Course Learner

"Sterling Training's TILT course addresses an identified gap in the instructors training. There is no doubt that the training will enhance The Army's international student's experience which leads to better Defence Engagement"

Lt Col James Askew - British Army

SO1 International Defence Training (Army) Commercial

"The sessions were all exactly what I needed, Emma’s knowledge and delivery was second to none, it’s also a huge benefit having people from other companies outside of my industry in the group, as you can view the ideas from a wide range of perspectives."

Phil Smith - Coadjute

The Practical Manager Course Learner

"I would say this course is worth your time even if you are currently very effective and think you know it all. It is valuable even as an exercise to challenge your existing biases and you are certain to take away something from each session."

Mike Crocker - tmgroup

The Practical Manager Course Learner

“Sterling Training really want to get to know your training needs and offer flexible delivery with course content that understands the students. Fun and insightful, even with over 20 years sales experience, reflective learning and new way to bring our skills and experience into the 21st century’’

Caroline Maycock - New College

Communication and Sales Skills Course Learner

“Do it! It doesn’t matter if you’ve been in management for 2 years or 20 years, or indeed you’ve never managed, I guarantee you will learn something from this course that will empower you to become a far more effective and efficient employee.”

Rob Dawkins - RACPD

The Practical Manager Course Learner

"If you are passionate about your people, you need Sterling Training in your life. Gone are the days of "Death by Powerpoint" This company is professional but personal. It puts people at the front and centre of learning."

Kerry Woods - tmgroup

Future Leaders Course Learner

"If you get the opportunity to go on this course, then do not hesitate. It does not just help you in the workplace but also in general life as well. It is one of the few courses I have enjoyed rather than endured."

Steve Clayson - SOCOTEC

Team Leaders Course Learner

“A really lovely day. Emma was professional throughout, really engaging and the content was targeted and relevant. I found the whole session really interesting and thought provoking.’’

ATR - Winchester

Managing Behaviour and Communication Course Learner

"The Sterling team are always professional, alert to your challenges, and very supportive. Emma, Pip and the team are fabulous to work with, I would highly recommend all of the trainers we have worked with as well as project support staff. Thank you for making my professional life easier!"

Jackie Cooper - De Montford University

Programme Manager Commercial

"Not at any point was I bored, and I thoroughly enjoyed the training. It has completely changed my thought process in regards to sales and my approach."

Alan Lawther - SSI Schaefer

Sales Training Course Learner

"The course has helped me develop a greater understanding on others viewpoints and styles, becoming more effective and productive towards my team."

Joe Miles - Barret-Smith Brown

ILM Diploma in Leadership and Management Learner

"100% enrol for it! Emma is an amazing trainer who keeps you focused and interested at the same time"

Rhea Batten - SOCOTEC

Communication Skills Course Learner

"Sterling Training have given excellent service, both in training delivery and customer satisfaction. They are always engaging, positive, enthusiastic and energised. They have impressed us with their service, showing real dedication to their work and meeting their clients expectations."

Linda Matthews - SOCOTEC

Learning & Development Manager Commercial

"International Defence Training (Army) has worked closely with Sterling Training for many years to deliver bespoke Training the International Learner and Trainee (TILT) courses. The team take time to understand the customer requirement, build relationships and adapt the course as necessary."

Maj Peter White - British Army

Training International Learners and Trainees Commercial

"You will learn the theory behind the techniques naturally used and utilise them beneficially, whilst gaining new skills and information. I have learnt new techniques that I can readily apply to my role to help me become more efficient"

Alana MacDonald - SOCOTEC UK

Planning and Prioritising course Learner

"The activities were engaging and relevant, the instructor was fantastic and used the tools she was teaching throughout the course so we could see them in action"

Esther Caddy - British Army

Training International Learners and Trainees Learner

''Sterling Training's Planning and Prioritising course has made a huge difference in how I manage my workload! The strategies we learned have helped me take back control of my workday and boost my productivity. I couldn't recommend Sterling Training highly enough!""

Charlie Clarke - Viridis Marketing

Planning and Prioritising course Learner

"Definitely attend! This course has increased my knowledge and awareness of not only the subject but also things like communication and understanding my behaviour."

David Parsons - TGW Logistics

Assertiveness and Conflict Management Course

"Would highly recommend even for experienced sales people as there are always new techniques that can be learnt or refreshed"

Maria Bolton - New College, Swindon

Sales and Communication Training Learner

"Brilliant and relevant course content. Everyone is involved from start to finish. The trainers are amazing and make the whole day of learning educational and fun."

Julie Dawkins - Kardex

Communication, Team Building & Branding course Learner

"I was very happy with the course and will definitely recommend Sterling. Emma was very inspiring."

Jorgen Baisgärd - Nagra Kudelski

The Practical Manager course Learner

"Whatever the subject Sterling always guide all attendee's through the subject with authority, calmness and fun - making everyone feel relaxed and open to learning."

Nigel Bishop - tmgroup

Managed Services Manager Commercial

"I feel the course has the potential to develop you as a human being and not just in a working role."

Adam Bridges - SOCOTEC UK

Team Leader Course Learner

" Game Changer. Do not hesitate to enrol. "

Caroline Griffin - Nagra Kudelski

The Practical Manager Course Learner

"It’s well worth the time and money. Definitely do it if you’re not already super organised. (And who is?)"

Martin Polley - Nagra Kudelski

Planning and Prioritising Course Learner

"The course is very beneficial; you will learn to use tools and ways that would help understand and solve problems you face."

Hawra Husain - SOCOTEC UK

Problem Solving and Decision Making Learner

Frequently Asked Questions

What is the meaning of intercultural training?

Intercultural training is all about making sure that your team, or your team and your customers, understand each other and can turn their differences into effective collaboration, communication and great service.

How do you teach intercultural skills?

We start by helping the group to identify exactly what culture is and how it impacts communication and team working or service provision.

Then we start to identify the positive impact culture can have on how teams function, perhaps develop a knowledge of the different cultures with which the team works and evaluate how the team can improve the experience colleagues and customers can have by working together in synergy. We then work together to create an action plan to align vision, culture and behaviours for the benefit of all.

What are the benefits of intercultural training?

There are so many benefits to intercultural training – both to individuals, teams and organisations.

Understanding the strengths of their team’s cultural blend better allows teams to reach their goals faster and more efficiently.

A greater knowledge of customers’ cultures improves the experience those customers receive in their interactions with your organisation.

Managers and teams are empowered with the tools to build relationships with colleagues and clients alike, ensuring your organisation makes the most of the opportunities this diversity brings.

What's the difference between ‘intercultural’ and ‘multicultural’ education?

‘Multicultural’ describes a variety cultural groups that exist independently of one another – it’s a passive term, these groups are surviving in their own different ways.

‘Intercultural’ indicates something is happening between different cultures – it’s an active description of interaction between culturally diverse people.

Our training encourages a shift from a multicultural team, where culturally diverse people work side by side, to an intercultural team, where these people interact, share and learn from each other.

Why is teaching intercultural competence important?

People are an organisation’s greatest asset or liability depending on how much they understand themselves and others.

Many issues within teams in organisations are due to a clash of values, personalities and leadership challenges and they often come from the lack of understanding of why people think and behave differently.

Culture is not just nationality – it can include 15-20 different factors including age, gender, work and life experience as well as personality types and communication styles.

We are all working in multi-cultural teams, so whether you have international clients or a diverse team, working effectively with different cultures takes a special skillset. Giving your people those skills will elevate them to high-performing, innovative and sustainable teams.

Who would benefit from intercultural competence training?

Any team or organisation who has, or serves, multi-cultural teams. Everyone.

Need some advice?

Then we’d love to help. Pop your details into our contact form and we’ll be in touch.

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