Upcoming Courses
Performance Management Training
Managing performance effectively is one of the most important responsibilities of any manager, yet many find it challenging to set expectations, address underperformance and hold productive performance conversations. Performance Management Training provides managers with the practical tools, techniques and confidence to set clear goals, measure performance fairly, deliver effective feedback and support individuals to perform at their best.
Through real-world scenarios and practical application, participants will learn how to create accountability, improve engagement and build high-performing teams, while exploring how tools such as AI can support performance monitoring, planning and productivity without replacing effective management and professional judgement.
£295+VAT per person
Intermediate
Common challenges
- Setting clear expectations and performance standards.
- Giving regular feedback that motivates improvement and development.
- Addressing underperformance confidently and professionally.
- Holding difficult performance conversations without damaging relationships.
- Creating accountability while maintaining employee engagement.
- Understanding how AI can support performance management, productivity and decision-making while maintaining fair and effective people management.
We will help them to
- Set clear objectives and performance expectations that support organisational goals.
- Deliver constructive feedback that encourages improvement and development.
- Manage performance conversations with greater confidence and professionalism.
- Identify and address performance issues before they escalate.
- Build accountability, engagement and ownership within individuals and teams.
- Use AI and other workplace tools to support planning, productivity, performance monitoring and decision-making while applying sound professional judgement.
The Sterling Way: Learner-centred training with real-world impact
All of our courses are designed around participation, not passive learning. Through activities, discussion, real-life scenarios and practical exercises, delegates build confidence by applying new skills during the course itself. During this course you will:
- Practise realistic performance management conversations in a safe and supportive environment.
- Explore practical tools and frameworks for improving individual and team performance.
- Develop confidence in handling challenging performance situations and discussions.
- Work through real workplace scenarios that reflect common management challenges.
- Share experiences and learn from managers facing similar performance issues.
- Explore practical ways AI can support performance monitoring, objective setting, productivity and workload management while recognising where leadership and human judgement remain essential.
Course Details
- 3 weeks, 1 x 3-hour live online session a week
- £295+VAT per person
Client Feedback
“Helen was amazing in her explanations and filled the course with real facts and stories that made the entire experience genuine and authentic.”
Denise Senneca, INFINITE
Learner
“Helen’s way of training was like talking with an old friend, she adapted every aspect of the training to our young team. Leadership has a lot to do with confidence and trust, and the material and way the workshops were led allowed us to use what we have learned with that in mind.”
Alexis Andreou, INFINITE
Learner
“Sterling Training delivered a fantastic course which helped to develop both your personal and management skills. As someone who was newly appointed in my role, this course helped to build my confidence and skills and going forward I will continue to use all the skills learnt throughout this course for the rest of my career.”
Ben Keyes, INFINITE
Learner
“The course was engaging, the content was well organised and tailored for our needs.”
Nikoloina Dimitrova, INFINITE
Learner
“It’s a fantastic course that will enhance my knowledge in leadership and HR.”
Nikoloina Dimitrova, INFINITE
Learner
“This course provided me with valuable knowledge on how to avoid hasty conclusions when working with the team. It taught me to reflect and pause, fostering a more assertive and considerate approach with colleagues and within the work environment.”
Denise Senneca, INFINITE
Learner
“I would highly recommend Sterling, Helen is brilliant and enthusiastic and demonstrates the traits of an effective trainer. She is thoughtful in her approach and tailors her training style so effortlessly to suit her audience.”
Sana Khan – Pentax
Learner
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We’ll hold places for 5 days whilst you get internal approvals sorted.
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Customised Training Enquiry
Live online
Sterling’s live online courses bring expert-led learning straight to your screen. Your staff join interactive, real-time sessions with experienced trainers, ask questions in the moment and collaborate with other professionals. It’s engaging, practical training that delivers immediate impact and keeps them connected, focused and ahead of the curve.
Face-to-face
Working face-to-face with your staff builds teams and buy-in. We love getting into the physical training room, where it’s a great place to be creative and experiential. This method is particularly useful when driving cultural change. We are the voice of your organisation, underpinning your aims and values and helping your teams to find practical ways to work more closely, communicate better and achieve your objectives.