Upcoming Courses
Problem Solving and Decision Making
Transform decision-making paralysis into confident, effective action with this practical programme. Our expert trainer provides the tools and techniques to cut through information overload, evaluate options systematically and make speedy decisions that bring the right results and reduce stressful over-thinking. NEW – participants completing this course receive a verifiable CPD certificate through Open CPD.
£425+VAT per person
Intermediate
Benefits
What they’ll be able to do after this course:
Define Problems Clearly: Use multiple approaches to analyse and define problems accurately, ensuring they’re solving the right challenge from the start
Determine Ownership: Confidently assess whether problems are theirs to solve, focusing energy and resources where they can make the greatest impact
Clarify Solution Requirements: Distinguish between “Would Like,” “Want,” and “Must-Have” criteria to focus on the solutions that truly matter
Generate Creative Solutions: Apply brainstorming, problem-solving, and creative thinking techniques to unlock innovative approaches and possibilities
Evaluate Options Systematically: Use simple yet effective criteria to assess all options objectively, making informed decisions with confidence
Manage Information Overload: Recognise and avoid information paralysis, focusing on relevant data that supports effective decision-making
Apply Decision-Making Frameworks: Use proven techniques to make faster, more effective decisions that drive positive outcomes
What they will learn
Course content includes:
- Different methods for defining and analysing problems effectively
- Determining problem ownership and responsibility boundaries
- Creating clear solution criteria: Would Like, Want, and Must-Have frameworks
- Brainstorming techniques for generating creative solutions
- Problem-solving methodologies and creative thinking approaches
- Simple criteria systems for evaluating multiple options
- Recognising and managing information overload
- Proven decision-making techniques and frameworks
- Strategies for faster, more confident decision-making
- Tools for implementing and monitoring decision outcomes
Course Details
- 4 weeks, 1 x 3-hour live online session a week
- 23/04/26 – 14/05/26
- 1.30pm – 4.30pm
- £425+VAT per person
Client Feedback
“The course is very beneficial, you will learn to use tools and ways that would help understand and solve problems you face.”
Hawra Husain – SOCOTEC
Learner
“It is worth to doing the course and especially if the entire team does the same course and applies it regulary.”
Clara García Hervías – NAGRA KUDELSKI
Learner
“Highly recommend these courses. Very interesting and Mike our trainer was very helpful and helped me with how to deal with problem solving.”
Elizabeth Eyden – SOCOTEC
Learner
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We’ll hold places for 5 days whilst you get internal approvals sorted.
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Customised Training Enquiry
Live online
Sterling’s live online courses bring expert-led learning straight to your screen. Your staff join interactive, real-time sessions with experienced trainers, ask questions in the moment and collaborate with other professionals. It’s engaging, practical training that delivers immediate impact and keeps them connected, focused and ahead of the curve.
Face-to-face
Working face-to-face with your staff builds teams and buy-in. We love getting into the physical training room, where it’s a great place to be creative and experiential. This method is particularly useful when driving cultural change. We are the voice of your organisation, underpinning your aims and values and helping your teams to find practical ways to work more closely, communicate better and achieve your objectives.