Upcoming Courses
Communication Skills Training
Transform workplace relationships with colleagues and customers by helping your team break free from unhelpful communication habits. This practical programme focuses on all the critical elements of effective communication, including using the right tool for the job, choosing the perfect questions and being a more active listener. Build individual confidence, as well as stronger, more trusting relationships internally and externally, and improve results for everyone. Ask us about a bespoke course, just for your staff.
£295+VAT per person
Beginner
Benefits
What they’ll be able to do after this course:
Master the Communication Process: Describe the 5 essential steps of communication, understanding how messages flow and ensuring their communications are clear and effective
Use the Right Communication Methods: Choose the right tool for the right job for the right audience, and move away from a reliance on emails and Teams messages.
Overcome Communication Barriers: Identify 4-6 common barriers to effective communication and implement proven methods to reduce or eliminate them
Leverage Communication Styles: Explain the four distinct communication styles, identify their own style, and understand how different styles impact team interactions and relationships
Adapt for Better Relationships: Modify and apply their individual communication style to build stronger rapport and relationships with colleagues who communicate differently
Ask Better Questions and Listen Actively: Use 2-3 new questioning techniques combined with active listening skills to communicate more effectively with individuals and groups
What they will learn
Course content includes:
- The 5-step communication process and how it works in practice
- Common communication barriers and practical strategies to overcome them
- Understanding the right communication tool for each situation
- The four communication styles: strengths, weaknesses, and applications
- Building rapport and connection in professional relationships
- Developing communication skills across generations
- Adapting communication styles to influence and engage different personalities
- Strategic questioning techniques for different purposes and outcomes
- Active listening skills that make others feel heard and valued
- Practical exercises and real-world application opportunities
- Tools for ongoing communication improvement
Course Details
- 3 weeks, 1 x 3-hour live online session a week
- Awaiting Dates
- £295+VAT per person
Download the Course Information Pack to share with your manager or HR team. It includes the course content, learning outcomes, benefits and booking information.
Download Course Information Pack
Client Feedback
“The course definitely makes you think about your existing communication skills and how to improve them.”
Peter Lewis – NAGRA KUDELSKI
Learner
“Very useful and worthwhile!”
John Holland – NAGRA KUDELSKI
Learner
“Great course, go in with an open mind even if, like me, you have had these sorts of courses before. Always something to learn!”
John Scott – Dexion
Learner
“It’s a very effective course regarding techniques to develop your communication skills. If you’re face to face with customers or new to a sales role it will help provide an insight in how to deal with a customer’s personality and how you can change your approach depending on the situation/job.”
Jamal Kherry – Dexion
Learner
“It is a useful and lovely course which can improve your communication skills.”
Tong Zhu – NAGRA KUDELSKI
Learner
Reserve a Place
We’ll hold places for 5 days whilst you get internal approvals sorted.
Join Waitlist
Customised Training Enquiry
Live online
Sterling’s live online courses bring expert-led learning straight to your screen. Your staff join interactive, real-time sessions with experienced trainers, ask questions in the moment and collaborate with other professionals. It’s engaging, practical training that delivers immediate impact and keeps them connected, focused and ahead of the curve.
Face-to-face
Working face-to-face with your staff builds teams and buy-in. We love getting into the physical training room, where it’s a great place to be creative and experiential. This method is particularly useful when driving cultural change. We are the voice of your organisation, underpinning your aims and values and helping your teams to find practical ways to work more closely, communicate better and achieve your objectives.