Upcoming Courses
Cultural Awareness Training for Teams
Today’s workplaces are more diverse than ever before, bringing together people with different cultures, experiences, communication styles and perspectives. While this diversity can be a powerful driver of collaboration, innovation and performance, it can also lead to misunderstandings, assumptions and communication challenges if not understood effectively. Cultural Awareness Training for Teams helps participants build greater awareness of cultural differences and develop practical skills for working more effectively with colleagues, customers and stakeholders from diverse backgrounds.
Through practical exercises, discussion and real-world scenarios, participants will learn how to communicate more effectively, build stronger working relationships and create more inclusive environments. They will also explore how AI and digital tools can support global communication and collaboration while recognising that cultural awareness, empathy and understanding remain fundamentally human skill
£ on application
Beginner
Common challenges
- Communicating effectively with people from different cultural backgrounds.
- Misunderstandings caused by different communication styles, expectations and perspectives.
- Making assumptions based on cultural norms or past experiences.
- Building rapport and trust across diverse teams and working relationships.
- Working effectively with colleagues, customers and stakeholders from different backgrounds.
- Creating inclusive environments where different viewpoints are valued and respected
We’ll help them to
- Develop a greater understanding of how culture influences behaviour, communication and decision-making.
- Communicate more effectively across cultural and personal differences.
- Build stronger working relationships with colleagues, customers and stakeholders from diverse backgrounds.
- Recognise and challenge assumptions that can affect workplace interactions.
- Improve collaboration, inclusion and mutual understanding within teams.
- Harness the benefits of diverse perspectives to improve teamwork and performance.
- Explore how AI and digital tools can support communication and collaboration while maintaining cultural sensitivity and professional judgement.
The Sterling Way: Learner-centred training with real-world impact
All of our courses are designed around participation, not passive learning. Through activities, discussion, real-life scenarios and practical exercises, delegates build confidence by applying new skills during the course itself. During this course you will:
- Explore practical examples of how culture influences workplace interactions and communication.
- Reflect on your own cultural influences, communication preferences and assumptions.
- Practise techniques for building rapport, understanding and trust across cultural boundaries.
- Work through realistic workplace scenarios involving culturally diverse colleagues, customers and stakeholders.
- Share experiences and learn from others working in diverse teams and environments.
- Explore how AI and digital tools can support international communication and collaboration while recognising that inclusion, empathy and cultural understanding come from people..
Course Details
- Customised training
- Customised to you
- £ on application
Client Feedback
“The course is great. We learned some important learning theories and then learner-centred techniques. We had the chance to practice them in a safe environment too.”
Jess Holbrook – SOCOTEC
Learner
“The trainer, Richenda Askew, was very professional, assertive, kept everyone busy, the atmosphere in the room was very positive. It is definitely worth joining this training as it is beneficial for both the employee and the employer.”
Tomas Jucevicius – TGW
Learner
“The course has made me recognise the value of having a set plan and objectives in place before the training begins to get the best results.”
James Swale – SOCOTEC
Learner
“Having a trainer that allows discourse and wandering thoughts is different to many previous courses I’ve attended. All whilst steering the course home on time is no mean feat!”
Owen May – SOCOTEC
Learner
“I will now make my training more learner centred, I have already found my training sessions have been more effective.”
Luigi Sorrentino – SOCOTEC
Learner
Cultural Awareness Training for Teams
Workforces are now truly global, with teams collaborating seamlessly across borders and time zones, but culture isn’t just about nationality. Someone’s individual culture can also include 15-20 different factors including age, gender, work and life experience as well as personality types and communication styles.
Building the intercultural competence of your staff with our highly practical, bespoke team building programmes will help them be a successful and effective part of the team. Plus it will help them to better understand and cater for the culture of your customers too! We will work with them to understand and appreciate the skills and abilities that different ages, nationalities, generations and life experiences bring, and transform diversity into your team’s greatest competitive advantage.
£ on application
Beginner
Benefits
What they’ll be able to do after this course:
Understand Team Diversity: Gain deep insights into their team’s unique mix of backgrounds, experiences, and perspectives, leveraging this knowledge to build stronger connections
Adapt Communication Styles: Recognise and adapt to different communication preferences across cultures, ages, and generations, ensuring every team member feels heard and valued
Develop Cultural Competency: Build advanced communicative competency specifically for multi-cultural team environments, navigating differences with skill and sensitivity
Leverage Cultural Intelligence: Understand and maximise their own cultural strengths while appreciating and utilising the diverse strengths others bring to the team
Embrace a Global Mindset: Think and act with global awareness, making decisions and building relationships that respect and celebrate cultural differences
Remove Team Barriers: Identify and break down cultural, generational, and communication barriers that prevent effective teamwork and collaboration
Experience Different Perspectives: Gain empathy and understanding through experiential learning, including sessions conducted in second languages to appreciate communication challenges
Optimise Team Dynamics: Create positive team dynamics that harness diversity as a source of creativity, innovation, and enhanced problem-solving
What they will learn
Course content includes:
- Understanding your team’s diverse backgrounds, experiences, and perspectives
- Communication styles across different cultures, ages, and generations
- Building communicative competency in multi-cultural team environments
- Cultural intelligence: identifying and leveraging individual and team strengths
- Developing a global mindset for inclusive leadership and teamwork
- Breaking down barriers that prevent effective multi-cultural collaboration
- Experiential learning activities, including sessions in second languages
- Understanding and optimising team dynamics in diverse environments
- Creating inclusive cultures that celebrate and utilise differences
- Practical tools for managing multi-generational and multi-cultural teams
Course Details
- Customised training
- Customised to you
- £ on application
Client Feedback
“I can already see it was better deployed than other previous trainings, thanks to the consistency between the training and business needs. The team still reflects strategically better than previously and communicates better and more often.”
Richard Roche – Pentax Medical
Managing Director
Commercial
“The team are very experienced and forward leaning. They are always prepared to go the extra mile to serve our students and get the best out of them. Our students frequently say TILT was one of the most useful aspects of their training programme.”
Maj Chris Hambly – British Army
Company Commander – Army Special Operations Branch
Commercial
“Emma and her team are my go-to for all our training needs. If they don’t have courses available, they will tailor a course to suit us. They challenge delegates to learn and practice the behaviours and skills they teach.”
Lydia Watson – Nagra Kudelski
Human Resources Business Partner
Commercial
“Sterling Training’s TILT course addresses an identified gap in the instructors training. There is no doubt that the training will enhance The Army’s international student’s experience which leads to better Defence Engagement”
Lt Col James Askew – British Army
SO1 International Defence Training (Army)
Commercial
“The Sterling team are always professional, alert to your challenges, and very supportive. Emma, Pip and the team are fabulous to work with, I would highly recommend all of the trainers we have worked with as well as project support staff. Thank you for making my professional life easier!”
Jackie Cooper – De Montford University
Programme Manager
Commercial
“Sterling Training have given excellent service, both in training delivery and customer satisfaction. They are always engaging, positive, enthusiastic and energised. They have impressed us with their service, showing real dedication to their work and meeting their clients expectations.”
Linda Matthews – SOCOTEC
Learning & Development Manager
Commercial
“International Defence Training (Army) has worked closely with Sterling Training for many years to deliver bespoke Training the International Learner and Trainee (TILT) courses. The team take time to understand the customer requirement, build relationships and adapt the course as necessary.”
Maj Peter White – British Army
Training International Learners and Trainees
Commercial
“Whatever the subject Sterling always guide all attendee’s through the subject with authority, calmness and fun – making everyone feel relaxed and open to learning.”
Nigel Bishop – tmgroup
Managed Services Manager
Commercial
Reserve a Place
We’ll hold places for 5 days whilst you get internal approvals sorted.
Join Waitlist
Customised Training Enquiry
Live online
Sterling’s live online courses bring expert-led learning straight to your screen. Your staff join interactive, real-time sessions with experienced trainers, ask questions in the moment and collaborate with other professionals. It’s engaging, practical training that delivers immediate impact and keeps them connected, focused and ahead of the curve.
Face-to-face
Working face-to-face with your staff builds teams and buy-in. We love getting into the physical training room, where it’s a great place to be creative and experiential. This method is particularly useful when driving cultural change. We are the voice of your organisation, underpinning your aims and values and helping your teams to find practical ways to work more closely, communicate better and achieve your objectives.