Upcoming Courses
Assertiveness and Conflict Management Training
Difficult conversations and workplace conflict can affect confidence, performance and working relationships. Many people avoid challenging situations altogether or struggle to communicate their needs effectively when under pressure.
Assertiveness and Conflict Management Training helps participants develop the confidence, communication skills and practical techniques needed to handle difficult conversations constructively, communicate clearly and maintain positive working relationships. Through practical exercises, discussion and real-world scenarios, participants will learn how to communicate assertively, manage conflict positively and build greater personal impact, while exploring how AI and digital tools can support preparation and planning without replacing the human skills needed to resolve conflict and build trust.
£295+VAT per person
Beginner
Common challenges
- Avoiding difficult conversations or conflict situations.
- Struggling to communicate needs, opinions or boundaries clearly.
- Feeling uncomfortable dealing with challenging behaviour.
- Misunderstandings caused by different communication styles.
- Managing emotions during difficult conversations and conflict situations.
- Maintaining positive working relationships while addressing issues and disagreements.
We’ll help them to
- Adapt your communication style to different people and situations.
- Recognise and overcome barriers to effective communication.
- Communicate needs, opinions and boundaries with greater confidence.
- Use assertiveness techniques effectively in challenging situations.
- Apply questioning and active listening skills to build understanding and trust.
- Manage conflict constructively and achieve positive outcomes.
- Explore how AI can support communication preparation and information gathering while maintaining sound professional judgement.
The Sterling Way: Learner-centred training with real-world impact
All of our courses are designed around participation, not passive learning. Through activities, discussion, real-life scenarios and practical exercises, delegates build confidence by applying new skills during the course itself. During this course you will:
- Practise communication techniques through realistic workplace scenarios and discussions.
- Explore different communication styles and learn how to adapt your approach to others.
- Develop confidence in handling difficult conversations and challenging situations.
- Build practical skills in rapport-building, active listening, questioning and assertiveness.
- Share experiences and learn from other managers facing similar communication challenges.
- Explore practical ways AI can support communication preparation, meeting planning and information gathering while recognising that trust, influence and relationships are built through human interaction
Course Details
- 3 weeks, 1 x 3-hour live online session a week
- £295+VAT per person
Download the Course Information Pack to share with your manager or HR team. It includes the course content, learning outcomes, benefits and booking information.
Download Course Information Pack
Client Feedback
“I have learnt so much. It was great to meet everyone and see things from a different perspective. I will be ready and confident when a conflict arises. I feel I can now respond in an appropriate and timely manner.”
Elle Voss, SOCOTEC
Learner
“I feel like I am more understanding of other people’s ways of communicating and styles of handling situations, which in turn helps me to adjust my communication style. I have also become more aware that my behaviour influences how others behave towards me and vice versa.”
Alexandra Carr, PPI PRS
Learner
“Definitely attend this course. It has increased my knowledge and awareness of not only the subject, but also things like communication and understanding my behaviour.”
David Parsons, TGW
Learner
“I can’t recommend Sterling Training or their Assertiveness and Conflict Management course enough! The wide variety of activities kept everyone engaged from start to finish and created a really conducive learning environment.”
Charlie Clarke, Viridis
Learner
“I didn’t just gain new information that I wrote down in a book and might dip back into like most training sessions I’ve been on; it helped me to understand more about myself in the workplace on a much deeper level. It showed me how to recognise when to use these skills, and I know that the long term effects of this course will be incredibly valuable throughout my career.”
Caroline Clarke, Viridis
Learner
“Course content and delivery is top notch. The style of learning keeps you engaged and it has truly changed my previous perceptions on how I approach management issues.”
Gary Stringer – SOCOTEC
Learner
“If you are new to management then this would be a great course to help you learn about what will be probably one of the most difficult parts of your job – conflict management.”
Graham Jones – SOCOTEC
Learner
Reserve a Place
We’ll hold places for 5 days whilst you get internal approvals sorted.
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Customised Training Enquiry
Live online
Sterling’s live online courses bring expert-led learning straight to your screen. Your staff join interactive, real-time sessions with experienced trainers, ask questions in the moment and collaborate with other professionals. It’s engaging, practical training that delivers immediate impact and keeps them connected, focused and ahead of the curve.
Face-to-face
Working face-to-face with your staff builds teams and buy-in. We love getting into the physical training room, where it’s a great place to be creative and experiential. This method is particularly useful when driving cultural change. We are the voice of your organisation, underpinning your aims and values and helping your teams to find practical ways to work more closely, communicate better and achieve your objectives.