Upcoming Courses
Assertiveness and Conflict Management Training
Give your team the confidence to communicate more effectively and handle challenging situations with calm and poise. Our communication experts will transform how your staff approach difficult conversations, building their personal impact and empowering them to navigate conflict with skill and confidence.
£295+VAT per person
Beginner
Benefits
What they’ll be able to do after this course:
Master Communication Styles: Understand different communication approaches and adapt their style to work more effectively with colleagues and clients
Navigate Communication Breakdowns: Recognise how communication problems arise and implement strategies to prevent and resolve misunderstandings
Overcome Psychological Barriers: Address the 4 psychological fears that hold people back from confident communication
Feel Genuinely Empowered: Balance personal rights with responsibilities, creating a foundation for respectful yet assertive interactions
Apply the 3-Step Technique: Use proven assertiveness methods to communicate needs and boundaries clearly without aggression
Ask Powerful Questions: Engage others through strategic questioning and demonstrate active listening that builds trust and understanding
Handle Conflict Confidently: Recognise conflict stages and apply practical techniques for managing difficult situations constructively
What they will learn
Course content includes:
- Communication styles and practical strategies for working with different approaches
- Understanding how communication problems develop and escalate
- The 4 psychological fears that impact workplace communication
- Rights versus responsibilities: building an empowered mindset
- The proven 3-step assertiveness technique for difficult conversations
- Advanced questioning techniques and active listening skills
- Recognising and understanding the stages of conflict
- Practical tools and strategies for handling conflict situations
- Building personal impact and communication confidence
- Creating positive outcomes from challenging interactions
Course Details
- 3 weeks, 1 x 3-hour live online session a week
- 23/02/26 – 09/03/26
- 1.30pm – 4.30pm
- £295+VAT per person
Client Feedback
“I have learnt so much. It was great to meet everyone and see things from a different perspective. I will be ready and confident when a conflict arises. I feel I can now respond in an appropriate and timely manner.”
Elle Voss, SOCOTEC
Learner
“I feel like I am more understanding of other people’s ways of communicating and styles of handling situations, which in turn helps me to adjust my communication style. I have also become more aware that my behaviour influences how others behave towards me and vice versa.”
Alexandra Carr, PPI PRS
Learner
“Definitely attend this course. It has increased my knowledge and awareness of not only the subject, but also things like communication and understanding my behaviour.”
David Parsons, TGW
Learner
“I can’t recommend Sterling Training or their Assertiveness and Conflict Management course enough! The wide variety of activities kept everyone engaged from start to finish and created a really conducive learning environment.”
Charlie Clarke, Viridis
Learner
“I didn’t just gain new information that I wrote down in a book and might dip back into like most training sessions I’ve been on; it helped me to understand more about myself in the workplace on a much deeper level. It showed me how to recognise when to use these skills, and I know that the long term effects of this course will be incredibly valuable throughout my career.”
Caroline Clarke, Viridis
Learner
“Course content and delivery is top notch. The style of learning keeps you engaged and it has truly changed my previous perceptions on how I approach management issues.”
Gary Stringer – SOCOTEC
Learner
“If you are new to management then this would be a great course to help you learn about what will be probably one of the most difficult parts of your job – conflict management.”
Graham Jones – SOCOTEC
Learner
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Live Online Training
Live online is ‘on-air’ training where real trainers work with remote delegates. It’s highly interactive – participants work in groups and pairs, view slides and video, use whiteboards, and talk to fellow delegates and the trainer, just like in a real training room. We just use Zoom instead!
Face-to-face
Excellent for relationship-building and very practical sessions, working face-to-face with your staff builds teams and buy-in, especially for those who are tech-nervous. We love getting into the physical training room and whilst it relies on participants being able to travel to and meet in a convenient place, its a great place to be creative and experiential.