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# Sterling Training: Our Intercultural Skills Training Courses will give your teams the tools to build intercultural relationships. Find out more today!

## Sitemaps
[XML Sitemap](https://sterlingforbusiness.co.uk/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Spice up your virtual team meetings.](https://sterlingforbusiness.co.uk/blog/spice-up-your-virtual-team-meetings/): Make your virtual team meetings better than ever with 5 easy steps, based on our learner-centred training techniques, and change the dynamics of your online meetings forever…
- [Look out for burn-out](https://sterlingforbusiness.co.uk/blog/look-out-for-manager-burn-out/): Managers are now more likely to be looking for a new job. Find out why and what you can do.
- [Chorizo is made of pork.](https://sterlingforbusiness.co.uk/blog/did-you-know-chorizo-is-made-of-pork/): I remember it well.  It was summer 2015. I was to deliver the first morning of a significant 8-week leadership training programme for a group of 5 officers from a Middle East air force. They were our first international defence client and we were being tested. I was wheeled out to make a big impression. I’d been delivering leadership training for many years, so this was a doddle.
- [Fight or flight?](https://sterlingforbusiness.co.uk/blog/fight-or-flight/): Imagine you're waiting for your luggage at the airport somewhere lovely. You need the loo, desperately (that flight didn't go well) and you're staring into the eyes of someone who doesn't speak a word of English but is trying to tell you something about the facility you're so keen to use. The combination of feelings of panic, fear, embarrassment and regret (you'd barely glanced at your basic language guide on the plane) give you an even bigger knot in your stomach. You panic, mumble something incoherent and push past the gesticulating lady to find yourself staring in horror at the ‘wrong type of toilet’.
- [Short, sharp shock treatment](https://sterlingforbusiness.co.uk/blog/short-sharp-shock-treatment/): MicroLearning is a way of delivering training to give learners the opportunity to engage with precious nuggets of information and/or skills in a short period of time, followed by space in between sessions allowing for time to reflect and apply before returning for the next nugget.
- [Give training legs.](https://sterlingforbusiness.co.uk/blog/give-training-legs/): In the good old days, when we used to deliver a day's leadership training for example, our trainers would advise participants 'if you don't use it, you'll lose it!'. Truth is, if your employees don't put learning into action within 48 hours or so, they're highly unlikely to. Ever. At all.

## Pages
- [Training Partner for HR Consultancies and Recruitment Agencies](https://sterlingforbusiness.co.uk/courses/hr-consultant-partnership/): Create powerful intercultural relationships with colleagues and clients, and boost engagement and profitability through intercultural competence.
- [Case Studies](https://sterlingforbusiness.co.uk/case-studies/): A trusted partner of global businesses, delivering training that transforms capability and sustains long-term operational excellence is what makes us happy. Take a look at some of our case studies to see how it's worked wonders in a range of different organisations.
- [Manager Burnout](https://sterlingforbusiness.co.uk/manager-burnout/): An overview of how we work, with links to our course pages.
- [High Performers Leaving](https://sterlingforbusiness.co.uk/high-performers-leaving/): An overview of how we work, with links to our course pages.
- [Poor Psychological Safety](https://sterlingforbusiness.co.uk/poor-psychological-safety/): An overview of how we work, with links to our course pages.
- [Communication Problems](https://sterlingforbusiness.co.uk/communication-problems/): An overview of how we work, with links to our course pages.
- [Skills Gaps](https://sterlingforbusiness.co.uk/skills-gaps/): An overview of how we work, with links to our course pages.
- [Poor Cross-Department Collaboration](https://sterlingforbusiness.co.uk/poor-cross-department-collaboration/): An overview of how we work, with links to our course pages.
- [Constant Firefighting](https://sterlingforbusiness.co.uk/constant-firefighting/): An overview of how we work, with links to our course pages.
- [Hybrid Working Problems](https://sterlingforbusiness.co.uk/hybrid-working-problems/): An overview of how we work, with links to our course pages.
- [Blog](https://sterlingforbusiness.co.uk/blog/)
- [Course FAQs](https://sterlingforbusiness.co.uk/course-faqs/): We have a maximum number of participants on each course, which is usually 12. However some courses have a maximum of 6 or 8 participants due to the very nature of the content – Presentation Skills for example. The sessions are interactive and learner-centred, so it's important to have enough people to create intelligent discussions, but not so many that we lose the interactivity and it becomes a ‘lecture’.
- [Our Clients](https://sterlingforbusiness.co.uk/our-clients/): Find out who our customers are and what they gain from working with us.
- [Terms and Conditions](https://sterlingforbusiness.co.uk/terms-and-conditions/): Introduction
- [Contact](https://sterlingforbusiness.co.uk/contact/): Contact us, go on! And find out where our Southampton office is...
- [Coaching](https://sterlingforbusiness.co.uk/courses/coaching/): Build confidence and competence in key staff with a precision programme of development with one of our experienced skills coaches.
- [Communication & Soft Skills](https://sterlingforbusiness.co.uk/courses/communication-and-soft-skills-training-courses/): Transform staff effectiveness and motivation by empowering them with new communication and soft skills.
- [Cultural Awareness Training](https://sterlingforbusiness.co.uk/courses/cultural-awareness-training-courses/): Create powerful intercultural relationships with colleagues and clients, and boost engagement and profitability through intercultural competence.
- [Trainer Training](https://sterlingforbusiness.co.uk/courses/trainer-training-courses/): Grow confident trainers with the precision and soft skills to deliver effective training, face-to-face or live online.
- [Leadership & Management](https://sterlingforbusiness.co.uk/courses/leadership-and-management-training-courses/): Drive profitability and productivity through effective team leadership and strong people management.
- [Customer Experience & Sales](https://sterlingforbusiness.co.uk/courses/customer-experience-and-sales-training-courses-uk/): Build great business relationships and boost sales by understanding and delivering on customers' unique needs.
- [Upcoming Courses](https://sterlingforbusiness.co.uk/upcoming-courses/): Check out the latest list of dates for our upcoming public courses which are delivered live online. Upskill your staff in hot topics!
- [Courses](https://sterlingforbusiness.co.uk/courses/): Our 6 core course areas. From here you can navigate to specific course pages, where you'll see examples of the training we've delivered most recently.
- [About](https://sterlingforbusiness.co.uk/about/): Find out how we use proven, innovative training methods to create empowered employees who drive your business forward.
- [Home](https://sterlingforbusiness.co.uk/): An overview of how we work, with links to our course pages.
- [Privacy Policy](https://sterlingforbusiness.co.uk/privacy-policy/): We appreciate how important your privacy is and recognise that we are being trusted with protecting it, so the purpose of this privacy notice is to give you a clear explanation about how we collect and use your personal data. 

## Courses
- [Excel Advanced](https://sterlingforbusiness.co.uk/course/excel-advanced/): Take everyday Excel skills to the next level and build your team's confidence to tackle more demanding and complex tasks. Claire will reveal new ways to manipulate data, analyse information, and automate processes, making your team quicker and more effective all at once.
- [ILM Certified Courses](https://sterlingforbusiness.co.uk/course/ilm-certified-training/): The ILM is the UK’s leading provider of specialist leadership qualifications with over 70,000 being awarded every year. Nine out of ten ILM course learners recommend their qualifications and say that they are able to immediately apply the skills they learned in their day-to-day job.ILM qualifications offer businesses:● Effective and confident first-line managers● Better relationships and communication in teams● Proven skills – managers will need to transfer their new skills to your organisation.
- [Harnessing  the Power of Diverse Thinking](https://sterlingforbusiness.co.uk/course/harnessing-power-of-diverse-thinking-training/): Diverse thinking is crucial for managers wanting to build high-performing teams. Transform your approach by embracing a variety of perspectives, backgrounds, and cognitive styles that challenge assumptions and encourage creativity.
- [Team Building and Communication Training](https://sterlingforbusiness.co.uk/course/team-building-and-communication-training/): Boost team morale, strengthen collaboration, and transform workplace dynamics with a bespoke team building and communication programme designed specifically for your team's needs. This flexible 1-3 day experience creates lasting bonds, improves communication flow, and builds the trust essential for high-performing teams.
- [Communication Skills for Managers Training](https://sterlingforbusiness.co.uk/course/communication-skills-for-managers-training/): Transform your managers' effectiveness with communication skills that inspire, engage, and drive results. This intensive 4-session programme equips managers with the confidence and techniques to build stronger relationships, influence with impact, and create high-performing teams through powerful communication.
- [Managing Difficult Customers Training](https://sterlingforbusiness.co.uk/course/managing-difficult-customers-training/): Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively, and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with simple techniques that make a difference to relationships straight away.
- [Customer Service Management Training](https://sterlingforbusiness.co.uk/course/customer-service-management-training/): Benefits What they’ll be able to do after this course: What they will learn Course content includes: Course Details Client Feedback
- [Customer Experience (CX) Training](https://sterlingforbusiness.co.uk/course/customer-experience-cx-training/): Increase sales and service levels by treating customers as they want to be treated – like the individuals they are.
- [Sales Training 101](https://sterlingforbusiness.co.uk/course/sales-training-101/): Refresh and revitalise your sales teams with a bespoke sales training programme that's designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away
- [International Sales Training](https://sterlingforbusiness.co.uk/course/international-sales-training/): Unlock global sales success by equipping your sales team with essential intercultural communication skills and cultural intelligence. This programme develops the knowledge and techniques needed to build effective, rewarding relationships across different cultures and nationalities in today's global marketplace.
- [Effective Communication Skills](https://sterlingforbusiness.co.uk/course/effective-communication-skills/): Learn critical intercultural communication skills as well as techniques for making a lasting impression with clients whose first language is not English.
- [Training International Learners and Trainees](https://sterlingforbusiness.co.uk/course/training-international-learners-trainees/): Language barriers and cultural differences require a multi-faceted approach to training. Your instructors need specialist tools and techniques to deliver technical training effectively to students who speak English as a second or third language. Our unique TILT course gives trainers market-leading training delivery techniques.
- [International Presentation Skills](https://sterlingforbusiness.co.uk/course/international-presentation-skills/): Learn critical intercultural communication skills as well as specialist presentation techniques for making a lasting impression with international audiences.
- [Cultural Awareness Training for Managers](https://sterlingforbusiness.co.uk/course/cultural-awareness-training-for-managers/): With a truly international and multi-cultural workforce, many companies find the blending of teams from different nationalities a challenge. Essential communication techniques in this course will help managers identify and manage cultural differences with ease.
- [Cultural Awareness Training for Teams](https://sterlingforbusiness.co.uk/course/cultural-awareness-training-for-teams/): Transform diversity into your team's greatest competitive advantage by helping them understand and bridge cultural differences and maximise the benefits of working in a diverse team.
- [Train the Virtual Trainer](https://sterlingforbusiness.co.uk/course/train-the-virtual-trainer/): The practical tools to make your online sessions as powerful and engaging as your face-to-face ones. Maximise the true benefits of live online, and deliver learning to a wider audience using our successful methods.
- [Train the Trainer Training](https://sterlingforbusiness.co.uk/course/train-the-trainer-training/): Empower your staff to become exceptional trainers with our comprehensive Train the Trainer programme. Participants will master the art and science of effective training delivery, transforming how they engage, educate, and inspire learners in any setting.
- [Communication Skills Training](https://sterlingforbusiness.co.uk/course/communication-skills-training/): Transform workplace relationships and outcomes by helping your team break free from unhelpful communication habits. This practical programme focuses on all the critical elements of effective communication, building stronger, more trusting relationships with colleagues and team members while improving results for everyone.
- [Online Presentation Skills Training](https://sterlingforbusiness.co.uk/course/presentation-skills-training/): Banish presentation anxiety and transform your team into confident, compelling communicators. With extensive practice opportunities in a supportive environment, participants will master the art of presenting with impact, whether delivering to colleagues, clients or international audiences.
- [Problem Solving and Decision Making](https://sterlingforbusiness.co.uk/course/problem-solving-and-decision-making/): Transform decision-making paralysis into confident, effective action with this practical programme. Our expert trainers provide the tools and techniques to cut through information overload, evaluate options systematically, and make speedy decisions that bring the right  results and reduce stressful over-thinking.
- [Excel Intermediate](https://sterlingforbusiness.co.uk/course/excel-intermediate/): Take everyday Excel skills to the next level and build your team's confidence to tackle more demanding and complex tasks. Claire will reveal new ways to manipulate data, analyse information, and automate processes, making your team quicker and more effective all at once.
- [Introduction to Excel](https://sterlingforbusiness.co.uk/course/introduction-to-excel/): Transform your team from spreadsheet strugglers to Excel confident with this essential foundation programme. Led by Claire, Sterling's Excel expert, this course fills the gaps left by self-teaching and provides super-slick tricks of the trade that will boost productivity and confidence from the first session.
- [Assertiveness and Conflict Management Training](https://sterlingforbusiness.co.uk/course/assertiveness-and-conflict-management-training/): Give your team the confidence to communicate more effectively and handle challenging situations with calm and poise. Our communication experts will transform how your staff approach difficult conversations, building their personal impact and empowering them to navigate conflict with skill and confidence.
- [Team Leader Training](https://sterlingforbusiness.co.uk/course/team-leader-training/): Bridge their management training gap with this essential programme for new team leaders. With over 80% of UK managers receiving little or no formal training, this course takes the growing pains out of that crucial first management role, building confidence and competence from day one.effectively.
- [Strategic Planning Training](https://sterlingforbusiness.co.uk/course/strategic-planning-training/): Transform strategic planning from a daunting task into a manageable, systematic process. This comprehensive programme provides the tips, techniques, and templates needed to write and implement effective 1, 3, or 5-year plans that drive real results for teams, departments, or entire organisations. 
- [Finance for Non-Finance Managers Training](https://sterlingforbusiness.co.uk/course/finance-for-non-finance-managers-training/): Transform your managers from finance-phobic to financially confident with this practical programme that demystifies business finance. Our expert trainers make financial concepts accessible and relevant, giving managers the knowledge and tools to contribute meaningfully to financial discussions and budget management.
- [Performance Management Training](https://sterlingforbusiness.co.uk/course/performance-management-training/): Improve individual and team performance and morale with simple tools and techniques for managers to try tomorrow.
- [Managing Difficult Conversations Training](https://sterlingforbusiness.co.uk/course/managing-difficult-conversations-training/): Give leaders and managers the skills to tackle the tough stuff with this practical course. Perfect for experienced as well as new managers, we'll provide the tools to talk confidently with staff on tricky subjects and highlight the importance of enhancing their emotional intelligence.
- [Practical Leadership Training](https://sterlingforbusiness.co.uk/course/practical-leadership-training/): Today's manager needs to be equipped with key leadership skills to enable them to take their teams forward to embrace emerging, as well as future, challenges. This course is perfect for those who have nailed down key management techniques and are looking to level up their leadership skills.
- [Practical Management Training](https://sterlingforbusiness.co.uk/course/practical-management-training/): Equip current and aspiring managers with the essential practical skills they need to lead teams with confidence and effectiveness. Delivered by experienced managers who understand real-world challenges, this comprehensive programme covers everything from communication and delegation to performance management and time mastery.
- [Time Management Training](https://sterlingforbusiness.co.uk/course/time-management-training/): Reduce stress, boost productivity, and help your team conquer their time challenges with this practical time management programme. Participants will discover their personal time management style, master prioritisation techniques, and implement proven strategies to banish time bandits for good.