Upcoming Courses
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Managing Difficult Conversations Training
Give leaders and managers the skills to tackle the tough stuff with this practical course. Perfect for experienced as well as new managers, we’ll provide the tools to talk confidently with staff on tricky subjects and highlight the importance of enhancing their emotional intelligence.
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We’ll hold places for 5 days whilst you get internal approvals sorted.
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Course details
Spaces Left:
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- 3 weeks – 1 session a week (3hrs live online)
- 14/03/24 – 28/03/24
- 9:00am – 12:00pm
- £295+VAT per person
This course includes:
Fully Booked
Give leaders and managers the skills to tackle the tough stuff with this practical course. Our Managing Difficult Conversations Training is perfect for experienced as well as new managers, we’ll provide the tools to talk confidently with staff on tricky subjects and highlight the importance of enhancing their emotional intelligence.
- Changing your mindset
- Unconscious bias
- Emotional Intelligence
- Planning (not scripting)
- Monologue vs dialogue
- Questioning skills
- Listening skills
- Solution-finding