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Effective Communication Skills
Learn critical intercultural communication skills as well as techniques for making a lasting impression with clients whose first language is not English.
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Course details
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- 5 weeks –1 session a week (3hrs Live Online)
- 16/11/21 – 14/12/21
- 09:00 – 12:00
- £695+VAT per person
This course includes:
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When teams and individuals communicate effectively, everything….works. Reduce barriers and increase trust and resilience by building staff confidence in face-to-face communication. Bespoke training aids recognition and understanding of the importance of non-verbals and how personal communication styles can help or hinder, and can be adapted.
- Communication barriers
- The 4 psychological fears
- Communication styles
- Adapting your style
- Communication techniques – verbal and non-verbal
- Empathetic listening and dynamic questioning
- Staying assertive