Spring Courses 2022

Assertiveness and Conflict Management

Learn about personal communication styles, what assertiveness really is and how to deal with challenging situations more confidently.

Course details

Price: £295 + VAT per person
Duration: 3 weeks (3 x 3-hour sessions)
Start Date: 15 Feb 2022
Session Times: Tuesdays 13:30-16:30

What you’ll learn

  • Assessing our communication styles
  • Working with your personal style preferences
  • Communication problems
  • Assertive rights
  • 3-steps to assertiveness
  • Stages of conflict
  • Conflict handling
  • Active listening skills
Sterling Training offer expert Live Online training courses.

Live Online

LIVE Online is ‘on-air’ training with real trainers working with remote delegates. It’s highly interactive – participants work in groups and pairs, view slides and video, use whiteboards, and talk to fellow delegates and the trainer, just like in a real training room. We just use Zoom instead! Check out our video…

Register your interest

Enquire below to receive our course details pack and instructions on how to book.

Buy 2 courses, get 1 free

Whether you’re booking for yourself or for your team, don’t miss out on this great offer. Check out our full range of spring courses here.

Still not sure?

We think our courses are amazing but don’t just take our word for it!

Here’s what our customers have to say about Sterling Training and our Assertiveness and Conflict Management course:

Free communication styles assessment

Want to be a better communicator? Understanding your communication style and how it can be improved is fundamental to getting the best out of every interaction.

Ready to get started? Send us your details and we’ll email you the assessment.

Don’t just take our word for it


“The Sterling team spends time getting to know about our Company’s market segment, operations, our objectives and the specifics of each staff member, in order to deliver the most appropriate and deployable training possible."

David Moore, Managing Director, PENTAX MEDICAL UK (client since 2015)


“I thought that exploring communication styles, and how the effectiveness of communication relates to different personality types, was particularly interesting. This can provide guidance on taking a different approach with different people in order to communicate more successfully."

Miles Martin, SOCOTEC, 2021 delegate